At TerraBell Designs, we ship make-to-order embroidered items from Vietnam to customers around the world. Please note that all international orders may be subject to duties and taxes, which vary by country. As a result, orders shipped outside of the United States may be subject to customs duties, taxes, and fees levied by the destination country, which are not included in the product price or shipping cost. We cannot predict or control customs charges and are not responsible for any customs fees incurred on international shipments. These charges are the responsibility of the customer and will be collected at the time of delivery.

In the event that a package is undeliverable and returned to us, we will issue a refund for the product price only. Shipping costs will not be refunded. Please note that if the package is seized by customs, no refund will be issued.

Thank you for your understanding and cooperation regarding customs and duty fees. We hope you enjoy your make-to-order embroidered items from TerraBell Designs!